Shawnee Love   •  
October 13, 2010

If you want to make a profit focus on engaging your people.

If you have happy and engaged employees, they will be more productive and give your customers better service. They will also help each other more. They will stay with you longer and become more knowledgeable and more efficient. They will use their knowledge and time to your greater advantage. Your customers will be happier and they will buy more and/or recommend you to their friends. You will sell more. If you sell your widgets for more than they cost to produce, you will have greater profit.

That’s it. No secret.

Employee happiness => Profit

Shhh, don’t tell anyone.