Build More Resiliency
Build More Resiliency Shawnee Love • June 20, 2019 Last week, we discussed the importance of building your people's resiliency and gave a few suggestions associated with how [...]
Beliefs that Create Resilience
Beliefs that Create Resilience Shawnee Love • June 13, 2019 Many clients lament about the challenges of managing the current workforce. They are frustrated by their employees': Need [...]
Entrepreneurs make Poor Managers
Entrepreneurs make Poor Managers Shawnee Love • June 6, 2019 If you are a stereotypical entrepreneur, chances are you are not a good manager. Rather than wasting your [...]
Signs Your Company Might Need Outside Help
Signs Your Company Might Need Outside Help Shawnee Love • June 3, 2019 If you drop a frog in hot water, it will jump out. But if you [...]
Avoiding Avoidance
Avoiding Avoidance Shawnee Love • May 24, 2019 If you lead an organization, chances are you have encountered a situation where someone has avoided telling you the truth, [...]
Building Resiliency Against Poaching
Building Resiliency Against Poaching Shawnee Love • May 17, 2019 We recently discussed poaching employees, i.e., headhunting them from other organizations and even sometimes from competitors, clients or [...]
Helping Employees Learn
Helping Employees Learn Shawnee Love • May 3, 2019 Last blog we re-emphasized the importance of teaching your employees the customer service standards you expect them to demonstrate. [...]
Customer Service Needs to be Taught Part 2
Customer Service Needs to be Taught Part 2 Shawnee Love • April 26, 2019 Last blog focused on etiquette associated with cell phone use at work, and got [...]
Are Smartphones Killing Common Courtesy?
Common courtesy isn't so common anymore.
Are Breaks Required?
Are Breaks Required? Shawnee Love • March 22, 2019 One of the questions that comes up quite often from employers is "Do I have to give my employees [...]